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Retail is now almost more about an experience than the clothes

Retail is now almost more about an experience than the clothes



Clothing retailer Everlane has showrooms in New York and San Francisco where shoppers can buy items as well as make returns.

Farfetch Store of The Future

Maternity clothes overlooked working moms-to-be. Retailers are looking to change that.


Kohl's Cracks the Retail Code

At Procell on Delancey Street rare music tees mingle with vintage Gaultier and Hilfiger denim.

If Rental Is the Future of Clothing, This Woman-Led Company Will Power How We All Dress

What are Company Mission Statements of Largest Apparel Retail Stores?

Browse to your hearts content with our fashion-forward roundup

New store experiences

Online commerce in South Africa has seen double-digit percentage growth for almost 20 years now, according to tech research agency World Wide Worx.

The endeavor of the company has always been to delight its customers, but now empowered associates are part of that formula.

22 direct-to-consumer brands that started online but now have brick-and-mortar stores

If you were paying attention, 2017 might have seemed like the year that industry pundits' predictions about the death of retail finally came to fruition.

Farfetch ecommerce retail

Getting Shoppers Into Stores Takes More Than InventoryGetting Shoppers Into Stores Takes More Than Inventory

Vend Retail Trends and Predictions 2018

How These Retailers Use Augmented Reality to Enhance the Customer Experience — In-person Selling and Pop-Up Shops

See Now Buy Now is Rewiring Retail

A retail store with signs advertising a pre-closing clearance sale

Why Trying to Resell Your Clothes Is Always So Damn Embarrassing

Don't Blame Amazon for the Retail Apocalypse

Almost is Not Good Enough: How to Win or Lose in Retail Hardcover – 11 Sep 2017

The stores carry no inventory, but allow customers to experience the clothes firsthand--and then have them delivered.

The future of fashion and retail

Indochino Tysons Galleria 2

The exterior of the Springdale Mall in Mobile, AL on July 9, 2017.


Returns Are Part of the Customer Experience

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Get the Most Out of Your Retail Store

Retailers are using Instagram-driven installations to drive traffic

The Pitfalls of Investing in Experiential Retail

Amazon Apparel Update: An Analysis of More than 1 Million Clothing Listings on Amazon Fashion

The Store (It Would Seem) Is Not Dead (At Least For Now)

Download Share

Brits hung up on online fashion: Online sales of clothing, fashion accessories and footwear grow by 17% in 2017

In general, older generations are more aware of data collection than younger generations, specifically Gen Z.


Now or never: Immediacy and customer experience in fashion retail

5 Technologies Transforming Retail in 2018

2018 Top 100 Retailers

Can tech save bricks and mortar retail?

Online sales growth dwarfs that of the retail industry as a whole

Retailers Beware: Teens Want Instagrammable Experiences More Than Clothes

A Beginner's Guide to Starting an Online Vintage Shop

The supermarket chain Lidl is another example of a retailer leveraging the treasure hunt experience.

Macy's Has a Plan to Survive the Retail Apocalypse

How These Retailers Use Augmented Reality to Enhance the Customer Experience — In-person Selling and Pop-Up Shops

Bridge Millennials And The Threat To Physical Retail

Fast Fashion Has Changed the Industry and the Economy

15 of the UK's fastest-growing retailers

Digital price tag screens, like these at a store in Wisconsin, let Kohl's managers

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Atrium ready to wear laxyif

Amazon is dominant online, but local retail still has advantages Jeff Bezos can't replicate

Social commerce: How willing are consumers to buy through social media?

Data security breaches: Shoppers are forgiving, but want assurances

fashionable shirts hanging up in a shop

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Physical Retail Isn't Dead, But the Model Is

2017 Retail Industry Trends

Clothing store showcase

A woman uses a smartphone to take a picture of clothing on a mannequin.

A fantastical new world of high-tech, high-concept stores is here


The sharing economy has revolutionised how we book our holidays, who we hitch a ride with and how we order takeaway. Is fashion next?

Back From the Brink: 10 Years On

Embracing virtual reality

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Dollar Tree offers a no-frills shopping experience. Business Insider/Mary Hanbury


How Zara Grew Into the World's Largest Fashion Retailer

How Supply Chain Elements Affect the Customer Experience. “

Fashion retailer Cue has online shopping options in-store

Everything You Need To Know About Retail Arbitrage